Shipping Policy

Shipping Policy | Buy Canopies Australia

At Buy Canopies Australia, we aim to provide fast, reliable, and affordable shipping for all canopy orders across Australia. We work with trusted couriers and freight partners to ensure your products arrive safely and on time.


Processing Time

  • All orders are processed within 1–3 business days after payment is received.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order has been shipped, you’ll receive a confirmation email with tracking details.


Shipping Times

Delivery times vary depending on your location and the size of your order:

  • Metro areas (Sydney, Melbourne, Brisbane, Adelaide, Perth): 3–7 business days

  • Regional areas: 7–10 business days

  • Remote areas: 10–14 business days

Please note: large or bulky items such as aluminium canopies, toolboxes, and accessories may require additional handling time due to freight carrier schedules.


Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address and the product size.

  • In some cases, free shipping promotions may apply to selected items or regions.

  • For multiple-item purchases, we do our best to combine shipping to reduce costs.


Freight Delivery Information

  • Canopies and large items are shipped via tail-lift truck or depot delivery.

  • Please ensure someone is available at the delivery address to receive and sign for the order.

  • If no one is available, a re-delivery fee may apply.

  • For bulky orders, delivery is curbside only — drivers are not required to unload or install items.


Pick-Up Option

We offer pick-up options from our partner warehouses in selected locations across Australia.
If you’d like to arrange a pick-up, please contact us at sales@buycanopies.com.au before placing your order.


Damaged or Missing Items

If your canopy or accessory arrives damaged or incomplete, please contact us within 48 hours of delivery at sales@buycanopies.com.au with photos and your order number. We’ll work quickly to resolve the issue through replacement or repair.


International Shipping

At this time, Buy Canopies Australia ships within Australia only. We do not offer international shipping.


Contact Us

If you have any questions about shipping, delivery times, or freight options, please contact our customer support team:
📧 Email: sales@buycanopies.com.au
📞 Phone: +61 485 906 734

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