Returns & Refund Policy | Buy Canopies Australia
At Buy Canopies Australia, your satisfaction is our priority. We’re committed to providing high-quality canopies and accessories that meet Australian standards.
If you are not completely satisfied with your purchase, we’re here to help.
Change of Mind Returns
We understand that sometimes you may change your mind.
You may return unused and unopened items within 14 days of delivery for a refund or store credit.
Items must be in original condition, with all packaging, labels, and accessories included.
Return shipping costs for change-of-mind returns are the responsibility of the customer.
Please contact our support team before sending any returns.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery at support@buycanopies.com.au with:
Your order number
Photos showing the issue
A brief description of the problem
Once verified, we’ll arrange a replacement, repair, or full refund in accordance with Australian Consumer Law.
Warranty Claims
Many of our products come with a manufacturer’s warranty covering defects in materials and workmanship.
If you experience an issue within the warranty period, please reach out to our team — we’ll assist with the warranty process and ensure you get a quick resolution.
Non-Returnable Items
For safety and handling reasons, the following items cannot be returned unless faulty:
Custom-built or made-to-order canopies
Clearance or sale items
Installed or used products
Refund Process
Once your return is received and inspected, we’ll notify you by email.
Approved refunds will be processed within 5–10 business days using your original payment method.
Please note: Depending on your bank or payment provider, it may take a few extra days for the refund to appear in your account.
How to Request a Return
Email us at support@buycanopies.com.au
Include your order number, reason for return, and photos (if applicable)
We’ll provide return instructions and the nearest return address
Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.
Contact Us
If you have any questions about returns, refunds, or warranty coverage, please contact:
📧 Email: sales@buycanopies.com.au
📞 Phone: +61 485 906 734